- A growing, national services organization with a distributed network of local markets and field-based teams
- Enterprise learning is a strategic priority, with direct impact on performance, retention, technology adoption, service delivery, and M&A integration
- You’ll own the company’s internal university and build the learning architecture, curriculum, and credentialing strategy behind it
- This is a build role with significant visibility across Operations, People, Product, and senior leadership
WHAT THEY OFFER YOU:
- Enterprise-level ownership and exposure to senior leadership
- The opportunity to build the learning function rather than inherit an established program
- Direct involvement in M&A integration, AI adoption, leadership development, and field performance
LOCATION:
- Plano, TX with in-office presence required
- Periodic travel to field markets
WHAT YOU WILL DO:
- Own enterprise learning strategy, initially focused on field teams and market leadership
- Lead the company’s internal university, including learning paths, curriculum, governance, and credentialing
- Scale onboarding to improve speed-to-productivity and retention
- Develop and deliver training during the build phase, then transition toward broader architecture and governance
- Build learning into M&A integration and AI adoption, helping employees quickly adopt new systems, tools, and operating practices
- Own the learning technology strategy, including the LMS, content tools, and AI-assisted development
- Measure learning against business outcomes including turnover, ramp time, compliance, technology adoption, and execution consistency
THE BACKGROUND THAT FITS:
- 5+ years of progressive experience in enterprise learning, talent development, or field capability
- Experience in a multi-unit or distributed service organization, such as property management, hospitality, franchise, or retail operations
- Proven experience building learning architecture, onboarding programs, capability models, and role-based learning paths
- Comfortable operating at both levels: advising senior leaders while also building and delivering training
- Experience connecting L&D programs to measurable business outcomes
- Working knowledge of LMS platforms, content authoring tools, and AI-assisted learning technology
