- A national, multi-site enterprise operating approximately 450 distributed locations
- A forward-thinking Infrastructure & Operational Solutions organization focused on modernization and operational resilience
- Executive leadership committed to optimizing enterprise connectivity, cost structure, and vendor performance
- An environment undergoing network transformation, consolidation, and service quality improvement initiatives
- Direct reporting line to the Vice President of Operational & Infrastructure Solutions
- Enterprise-wide ownership of telecommunications strategy and vendor governance
- Opportunity to lead cost optimization and modernization initiatives at scale
- Executive visibility and influence across IT, Finance, and Operations
- Hybrid, Fort Mill, SC
- Enterprise Telecommunications Leadership
- Own the performance, reliability, and cost efficiency of all internet, telephony, and mobile services across 450 locations
- Serve as the executive escalation point for connectivity performance and vendor service issues
- Ensure SLA adherence and operational continuity across all sites
Strategic Vendor & Contract Management
- Lead strategic relationships with ISPs, telephony providers, and mobile carriers
- Drive contract negotiations, renewals, and consolidation efforts to optimize cost and service delivery
- Establish governance structures to ensure vendor accountability and billing accuracy
- Financial & Operational Oversight
- Manage telecommunications budgets, forecasting, and expense optimization strategies
- Provide executive visibility into network performance, cost drivers, and risk exposure
- Align network services with business growth initiatives, including new site openings and operational changes
Modernization & Continuous Improvement
- Lead initiatives to enhance reliability, scalability, and operational efficiency
- Support enterprise network modernization efforts including SD-WAN, LTE redundancy, and service consolidation
- Establish standardized processes for tracking performance, resolving issues, and improving vendor quality
- 5+ years of telecommunications or infrastructure operations leadership experience
- Proven success managing ISP, telephony, and mobile vendors at enterprise scale
- Strong experience negotiating contracts and enforcing SLAs
- Experience supporting highly distributed, multi-location environments
- Demonstrated ability to manage budgets and deliver cost control initiatives
- Executive-level communication and cross-functional leadership skills
Preferred
- Experience in multi-site retail, franchise, or field services environments
- Prior experience leading telecom consolidation or TEM initiatives
