THE TEAM YOU WILL BE JOINING:
- A stable, privately held leader in the energy sector with locations across the U.S., and one of the largest providers of Energy Solutions in the country. Their senior leadership team brings over 150 years of combined experience in the electric industry. The company specializes in:
WHAT THEY OFFER YOU:
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Opportunity to join a highly visible and transformational IT initiative
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Competitive base pay and full benefits package
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A family-friendly culture that values employees and promotes internal growth and development
LOCATION:
- Fort Mill, SC - Hybrid - Afternoon/late evening shift - 12-9pm
WHAT YOU WILL DO:
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Provide top-tier customer support for all end-user interactions (~30 support calls/day)
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Triage and troubleshoot before escalating to Tier 2 support
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Use remote tools or in-person visits for hardware/software diagnostics and repairs
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Maintain detailed documentation in the Service Management System
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Respond to tickets and escalated requests promptly, meeting SLAs and KPIs
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Keep the Service Desk queue current and manage your assigned workload
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Collaborate with IT Security to support awareness and compliance
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Support and troubleshoot Windows 10, Microsoft 365, and network-related issues
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Assist in the development of technical training materials for users and IT staff
HOW YOU WILL QUALIFY:
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2-year degree in IT, Business, or related field preferred (or equivalent experience)
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1–3 years of Service Desk Analyst experience
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Strong knowledge of Windows 10, Microsoft 365, and Microsoft applications
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Experience with Active Directory, Apple devices (iPads/iPhones)
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AirWatch/MDM experience preferred
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Understanding of LANs, VPNs, TCP/IP, DNS
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Outstanding customer service and communication skills (written and verbal)
