Senior Director of Client Success

THE TEAM YOU WILL BE JOINING

• AccruePartners is transforming as the company adds consultative solutions to the portfolio of talent services we offer.
• At AccruePartners, we foster a collaborative and entrepreneurial culture where team members are empowered to own their book of business, drive results, and contribute to the collective success of One Accrue team. We believe in accountability, initiative, and building lasting client relationships through a shared commitment to excellence.
• AccruePartners serves the mid-market and enterprise companies with a Carolina’s super regional focus.  Our national growth has expanded our client base organically across 42 states.
• Clearly Rated’s Best of Staffing Diamond Winner - voted Best in Talent for both Client and Candidate Satisfaction 10 years running received by less than 2% of staffing firms in the country.
• Ranked on Forbes Executive Recruitment firms, nationally for 6 years running, from 2017 - 2023!

WHAT WE OFFER YOU

• AccruePartners offers a value proposition that is highly client-centric with a low administrative cost structure.  The services we provide are human centric, but heavily technology enabled.
• Brass tacks culture that thrives on results for our clients with a unique value proposition to our colleagues, candidates, consultants and most importantly, our clients.
• Accrue operates with a niche innovative mentality focused on outcomes and results. Our business is a mix of search, staffing, and project solutions.
• Highly diverse company with 6 lines of discipline led by subject matter experts for their line of business. Our teams offer high levels of business acumen and operate in a full-desk environment. To deliver on the most important part of our mission, we are seeking professionals who understand how to build meaningful relationships and deliver the right solution to our clients.
• Continuous improvement in our business including investments in advanced technology, operations and processes, and abundant development and training for our talent

LOCATION

• AccruePartners is located in Charlotte, NC. We are a Carolina's focused firm with national reach.
• Must be able to work onsite in Charlotte, NC, in the AccruePartners office.

WHY THIS ROLE IS IMPORTANT

• The Senior Director of Client Success will be a key strategic leader within AccruePartners, responsible for driving high-level business development and relationship management efforts across our industry sectors. 
• This role is instrumental in expanding the firm’s market presence by leading complex client acquisition strategies, fostering C-suite relationships, and shaping solution-based engagements that align with client transformation goals.
• With a focus on securing high-impact Interim placements, Executive Search engagements, and Project Consulting Solutions (PCS), this leader steers growth across a defined portfolio of strategic accounts—positioning AccruePartners as a trusted partner and value creator in Carolina’s market.

KEY RESPONSIBILITIES
CLIENT STRATEGY & GROWTH

• Identify, pursue, and secure new business opportunities across interim, direct hire, and project consulting solutions.
• Lead strategic conversations with mid-market and enterprise clients to understand needs and position AccruePartners’ value proposition.
• Conduct 10-12 face-to-face client visits weekly, with a mix of existing client development and new prospecting.
• Drive client satisfaction and retention through business reviews, customized solutions, and consultative selling.
• Lead 2-4 networking events and 1 client entertainment activity monthly to enhance market visibility.

PRACTICE LEADERSHIP & EXECUTION

• Partnering with the Project Consulting Solutions team, oversee a portfolio of 5-6 active projects and maintain a pipeline of 20+ opportunities continuously.
• Partner with cross-functional teams to ensure high-quality execution, resource allocation, and budget compliance.
• Collaborate with our divisional recruiting teams; monitor both proactive and just-in-time recruiting service delivery aligned with AccruePartners’ business systems.
• Support the EVP of Project Consulting Solutions in developing best practices and expansion of our solution portfolio,
• Reporting to the EVP of Client Success, assist in the development of sales processes and governance while partnering with and mentoring other Client Success team members.

• Conduct weekly interviews with project leaders and consultants; build strong consulting teams aligned with client needs.
• Mentor and develop junior team members, driving a culture of accountability and collaboration.
• Facilitate communication across internal divisions to optimize client pursuit and delivery.
• Operational Excellence & Reporting
• Maintain detailed client and opportunity records in Bullhorn; ensure data integrity and usage of 30-day action plans.
• Provide weekly reporting on KPIs, pipeline updates, and strategic progress.
• Lead LinkedIn branding efforts including: job posts, market insights, and thought leadership content.

QUALIFICATIONS

• 8+ years of experience in business development, client services, or consulting, with 3+ years in a leadership or client-facing account management role.
• Proven track record of new business development, account growth, and strategic delivery.
• Strong understanding of full-desk recruiting and consultative selling methodologies.
• Excellent organizational, communication, and client-facing skills.
• Experience managing P&L or contributing to revenue targets and forecasting.
• High proficiency in CRM (Bullhorn preferred), LinkedIn, and MS Office tools.