THE TEAM YOU WILL BE JOINING
- Join a growing healthcare technology organization focused on improving patient outcomes through innovative products, services, and customer solutions.
- Become a key leader within the Service organization, helping deliver exceptional experiences for customers across an assigned region.
- Partner cross-functionally with Sales, Operations, Distribution, and business leaders to enhance service delivery and support organizational growth.
- Lead and develop a team of remote technical service professionals while building a culture centered around accountability, collaboration, and continuous improvement.
- Help shape scalable service processes that improve efficiency, strengthen customer partnerships, and support long-term success.
- Play a critical role in advancing service operations within a company committed to innovation and excellence.
WHAT THEY OFFER YOU
- The opportunity to own a significant service region and make a measurable impact on customer experience and operational performance.
- A leadership position where you can coach, mentor, and develop a team of technical professionals.
- The ability to influence service strategy, improve processes, and implement solutions that drive meaningful results.
- Exposure to cross-functional initiatives, customer relationships, and high-impact operational projects.
- A collaborative environment where your leadership, ideas, and expertise are valued.
- The opportunity to grow your career with an organization that is investing in its people, customers, and future growth.
WHERE THIS SITS
- Preferred - Charlotte, NC preferred, 3 days in office
- Secondary - Remote, Southeast
- Approximately 80% regional travel required.
WHAT YOU WILL DO
- Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.
- Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.
- Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.
- Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.
- Manage regional resources, budgets, and priorities to align with business goals and customer needs.
- Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships.
THE BACKGROUND THAT FITS
- 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.
- Proven experience leading and developing remote or geographically dispersed teams.
- Strong background in process improvement, project management, and operational excellence.
- Ability to balance strategic planning with hands-on execution in a dynamic environment.
- Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.
- Bachelor’s degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.
