THE TEAM YOU WILL BE JOINING:
- Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
- Dedicated to making financial progress possible for everyone.
- National presence providing excellent service to over 60 million members.
- Vibrant work environment with a culture founded on collaboration and good energy.
- Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
- Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
- You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
- Having a healthy and happy team is their number one priority- family focused organization.
- Free amenities, paid company trips and outings, competitive salary, and generous benefits.
- Analyze large datasets using SQL and other analytical tools to identify trends, patterns, and anomalies related to fraudulent activity
- Develop and provide data-driven insights to support proactive fraud detection and mitigation strategies
- Generate and present regular reports and findings to management and key stakeholders
- Collaborate with internal and external partners to ensure the effectiveness and accuracy of fraud prevention systems and processes
- Manage time-sensitive tasks and meet strict deadlines with accuracy and efficiency
- Maintain comprehensive knowledge of departmental functions to uphold operational integrity
- Conduct independent investigations into suspicious activity, including account takeovers and ring services
- Support cross-functional training and contribute to other areas within Operations and Member Success as needed
- Minimum of 2 years of experience in fraud investigation or account takeover analysis
- Proficiency in SQL with the ability to write and interpret complex queries to analyze data trends over a 6+ month period
- Strong analytical skills to identify patterns, anomalies, and connections within large datasets
- Experience working independently to review alerts, investigate suspicious activity, and conduct proactive fraud hunting
- Background in financial services or payments industry preferred
- Ability to generate clear, data-driven reports and present findings to stakeholders for process improvement
- Familiarity with fraud detection strategies and risk mitigation techniques
- Excellent time management skills to handle strict deadlines and perform time-sensitive duties accurately
- Strong collaboration skills to work effectively with internal teams and external partners
- Willingness to be cross-trained in related operational or member success functions as needed
