THE TEAM YOU WILL BE JOINING

• Established, nationally recognized infrastructure and engineering organization supporting critical utility and telecommunications systems
• A team deeply embedded in delivering essential services that keep businesses and communities running
• Collaborative environment where IT and HR work closely to drive system optimization and business outcomes
• Culture centered around safety, accountability, and continuous improvement
• Leadership team committed to investing in technology and modernizing enterprise systems

LOCATION

• Charlotte, NC, onsite environment with strong cross-functional collaboration

WHAT THEY OFFER YOU

• Opportunity to lead and shape the Oracle HCM support function within a growing, complex organization
• High visibility role with direct impact on HR operations, payroll, and enterprise system performance
• Collaborative, team-oriented culture with strong leadership support
• Stability of a well-established organization paired with ongoing transformation initiatives
• Ability to influence system enhancements, roadmap planning, and long-term HCM strategy

WHY THIS ROLE IS IMPORTANT

• Own the performance, stability, and ongoing optimization of the Oracle Fusion HCM platform
• Lead, mentor, and develop a team of HCM support specialists, elevating overall capability
• Act as the escalation point for critical system issues, ensuring timely resolution and stakeholder communication
• Partner with HR and IT leadership to drive system enhancements and align technology with business priorities
• Build and execute a strategic roadmap for HCM, supporting organizational growth and operational efficiency
• Ensure compliance with data governance, security, and regulatory standards

THE BACKGROUND THAT FITS

• 7+ years of IT support experience, with at least 3 years in a leadership or team management role
• Deep expertise in Oracle Fusion HCM, including Payroll and system configuration
• Strong understanding of HR processes and enterprise system integration
• Experience managing support queues, prioritizing tickets, and driving resolution in a fast-paced environment
• Proven ability to lead teams, develop talent, and influence cross-functional stakeholders
• Exposure to reporting, analytics, and system performance monitoring
• Preferred, Oracle HCM certifications, Agile or project-based experience, and knowledge of compliance standards