THE TEAM YOU WILL BE JOINING:
- Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
- Dedicated to making financial progress possible for everyone.
- National presence providing excellent service to over 60 million members.
- Vibrant work environment with a culture founded on collaboration and good energy.
WHAT THEY OFFER YOU:
- Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
- Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
- You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
- Having a healthy and happy team is their number one priority - family focused organization.
- Free amenities paid company trips and outings, competitive salary, and generous benefits.
- Bridge between operations teams and data/analytics.
- Transform disparate data sources (Big Query, Salesforce, ad-hoc) into unified, reliable datasets.
- Deliver insights via KPIs, scorecards, and dashboards to improve customer support operations.
- Support banking operations strategy with data-driven insights.
- Provide data governance by monitoring quality, integrity, and reliability of datasets.
THE BACKGROUND THAT FITS:
- 3+ years in Banking, Fintech, or Financial Services with exposure to back-office or compliance-heavy operations.
- Hands-on SQL expertise.
- Looker Studio experience (reporting, dashboards, scorecards).
- Strong process mapping / SOP creation background — comfortable documenting and improving manual workflows.
- Knowledge of banking regulations and compliance (AML, BSA, FDIC, OCC standards).
#Hybrid
