THE TEAM YOU WILL BE JOINING
An IT operations team dedicated to keeping business-critical sites fully connected and operational. This group manages networking and communication systems that directly impact customer transactions and day-to-day business performance. You’ll join a team that values fast problem-solving, reliability, and collaboration with vendors and field staff.
WHAT THEY OFFER YOU
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A hands-on role supporting networking and VoIP systems across multiple sites
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Opportunities to work directly on systems that impact customer experience and revenue
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Exposure to WAN, LAN, VPN, and VoIP technologies in a growing, multi-site environment
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A collaborative setting where your expertise is valued and your contributions have a direct impact
LOCATION
Hybrid/Onsite – South Charlotte
WHAT YOU WILL DO
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Troubleshoot and resolve WAN/LAN and VPN connectivity issues across multiple sites
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Support VoIP phone systems, including line management, call routing, and SIP trunking
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Partner with ISPs and telecom vendors to resolve outages and billing issues
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Respond quickly to escalations that affect site operations or payment processing
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Document solutions and provide guidance to Level 1 IT support staff
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Ensure security and compliance across networks and VoIP systems
HOW WILL YOU QUALIFY
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2+ years of experience in networking and/or telecom support (multi-site or retail environment preferred)
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Strong knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, and firewalls
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Hands-on experience with VoIP technologies (SIP, RTP, QoS)
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Strong troubleshooting skills with the ability to support on-site staff remotely
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Excellent communication and vendor management skills
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