THE TEAM YOU WILL BE JOINING
- A privately-held services company with 50 years of success and national recognition and a strong presence in the local Charlotte market.
- Strong focus from leadership on integrity and quality upheld throughout the years with a robust investment into technology and innovation.
- Clientele includes Fortune 100 companies with a strong retention rate and annual revenue of $450M+.
WHAT THEY OFFER YOU:
- Intimate IT group where management works alongside the team to ensure they understand the technologies and grow their experience.
- Opportunity to get hands-on with new equipment, learn from senior resources, and set up labs for additional education.
- Phenomenal benefits. Competitive compensation package, and a strong company culture.
WHY THIS ROLE IS IMPORTANT:
- Manage Help Desk Operations: Supervise and lead a team of help desk technicians, ensuring efficient and effective resolution of technical issues.
- User Support: Provide expert-level technical support to corporate users, addressing hardware, software, and network issues promptly.
- System Maintenance: Oversee the maintenance and management of IT systems and infrastructure, ensuring optimal performance and minimal downtime.
- Autodesk Construction Cloud: Utilize and support Autodesk Construction Cloud applications, ensuring seamless integration and functionality for project teams.
- Training and Development: Train and mentor help desk staff, promoting continuous improvement and professional development.
- Incident Management: Develop and implement incident management procedures to quickly resolve issues and minimize impact on business operations.
- Vendor Management: Collaborate with external vendors and service providers to ensure high-quality IT support and services.
- Reporting and Analysis: Generate regular reports on help desk performance, user satisfaction, and system metrics to identify areas for improvement.
LOCATION:
- Charlotte, NC
- Limited travel around the Carolinas
THE BACKGROUND THAT FITS:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a supervisory or managerial role.
- Proficiency in IT support tools and technologies, with a strong understanding of Autodesk Construction Cloud or ERP support experience.
- Demonstrated leadership and team management skills, with the ability to motivate and guide a team of technicians.
- Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving technical issues.
- A customer-focused mindset with a commitment to providing exceptional service to internal users.
