THE TEAM YOU WILL BE JOINING
WHAT THEY OFFER YOU
WHERE IT IS LOCATED
WHAT YOU WILL DO
HOW YOU ARE QUALIFIED
- Join a growing organization that provides operational support and technology-enabled services to customers across the supply chain.
- Work within a collaborative operations team responsible for coordinating time-sensitive activity across customers, external partners, and internal stakeholders.
- Support a diverse customer base that relies on the team to provide visibility, resolve issues, and keep daily operations moving efficiently.
- Join a company that is continuing to expand its service offerings, customer relationships, and internal career opportunities.
WHAT THEY OFFER YOU
- A structured career path with opportunities for increased responsibility, compensation growth, and advancement.
- Broad exposure to supply chain operations, customer account management, and cross-functional business partners.
- Hands-on training in the company’s systems, processes, and industry terminology.
- A collaborative environment that values initiative, curiosity, accountability, and continuous learning.
- A hybrid work schedule that provides a balance of in-office collaboration and remote flexibility.
WHERE IT IS LOCATED
- On-site 4 days a week in Charlotte, North Carolina. (Wednesdays are remote)
WHAT YOU WILL DO
- Manage day-to-day operational activity for assigned customer accounts using internal technology and reporting tools.
- Monitor the movement, status, and availability of customer shipments or equipment throughout the operational lifecycle.
- Investigate system-generated exceptions, identify potential issues, and coordinate appropriate next steps.
- Communicate with customers, service providers, vendors, and internal teams to support timely and accurate execution.
- Maintain accurate account information, operational records, and customer updates.
- Respond to customer questions and provide visibility into active operational activity.
- Review account performance, utilization, or service data during recurring customer discussions.
- Build the operational knowledge and client-facing skills needed to take on greater account ownership over time.
HOW YOU ARE QUALIFIED
- You are an early-career professional or recent graduate interested in building a career in operations, customer service, or supply chain.
- You learn quickly and are comfortable adapting to new systems, terminology, and processes.
- You bring a strong work ethic, personal accountability, and the motivation to grow within an expanding organization.
- You are highly organized and able to manage detailed information accurately.
- You can recognize when something is not progressing as expected and take initiative to help resolve it.
- You communicate clearly and professionally through email, virtual meetings, and internal collaboration.
- You are comfortable working in a fast-paced, customer-focused environment.
