- A well-established Charlotte-based organization investing heavily in modern workplace technology, cloud services, endpoint management, and secure end-user computing environments.
- The IT team supports both local and remote employees across multiple office locations while continuing to modernize infrastructure, collaboration tools, and endpoint management processes.
- The environment is highly focused on Microsoft technologies including Microsoft 365, Entra ID, Intune, Teams, SharePoint, and modern cloud-based productivity tools.
- The organization is seeking someone who enjoys balancing hands-on technical support with improving processes, supporting modern workplace initiatives, and helping users effectively leverage technology.
- Collaborative IT team environment where strong communication, professionalism, customer service, and problem-solving skills are highly valued.
WHAT THEY OFFER YOU
- Opportunity to support and work within a modern Microsoft ecosystem including Microsoft 365, Intune, Autopilot, Entra ID, Teams Phone, and cloud-based collaboration platforms.
- Exposure to endpoint management, device compliance, security initiatives, cloud technologies, and modern workplace best practices.
- A highly visible role supporting employees across the organization while serving as a key member of the IT support and operations team.
- Opportunity to work with emerging technologies including AI-enabled productivity tools, automation features, and modern collaboration platforms.
- Broad technical exposure across desktop support, endpoint administration, mobile device support, conferencing technology, cloud services, and Microsoft infrastructure.
- Stable team environment with the opportunity to continue growing technically within systems administration, endpoint engineering, or Microsoft cloud technologies.
- Uptown Charlotte, NC
- Primarily onsite environment supporting local offices and remote users
- Occasional travel to other office locations as needed
- Participation in an after-hours on-call rotation supporting critical systems and users
- Provide hands-on support for desktops, laptops, mobile devices, printers, conferencing systems, VoIP/Teams Phone technologies, and end-user hardware/software issues.
- Troubleshoot and resolve Microsoft 365, Teams, SharePoint, OneDrive, Outlook, and cloud-based application issues for end users across the organization.
- Support endpoint management initiatives including device provisioning, patching, software deployment, compliance management, encryption, and lifecycle refresh activities.
- Assist with Microsoft Entra ID, Active Directory, MFA, user account administration, access management, and identity-related support.
- Support Intune, Autopilot, Group Policy, endpoint security tools, and remote management technologies in a modern enterprise environment.
- Support both Windows and macOS devices while assisting users in hybrid and remote work environments.
- Assist with mobile device support including iPhones, iPads, Android devices, and mobile device management platforms.
- 3+ years of experience supporting end-user technology within an enterprise or business environment.
- Strong experience supporting Microsoft 365 technologies including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools.
- Experience with Microsoft Entra ID, Active Directory, MFA, user provisioning, and identity/access support.
- Exposure to endpoint management technologies such as Intune, Autopilot, Group Policy, remote support tools, or software deployment platforms.
- Experience supporting Windows 10/11 environments in a managed enterprise setting.
- Experience supporting desktop/laptop hardware, mobile devices, conferencing technologies, printers, and peripheral devices.
- Familiarity with endpoint security concepts, device compliance, patch management, VPN connectivity, and basic networking concepts.
#LI-HW1 - On-site
