- Dynamic and creative company located in Charlotte, NC, and Headquartered in San Francisco
- Dedicated to making financial progress possible for everyone.
- National presence providing excellent service to over 60 million members.
- Vibrant work environment with a culture founded on collaboration and good energy.
WHAT THEY OFFER YOU:
- Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance.
- Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
- You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
- Free amenities paid company trips and outings, competitive salary, and generous benefits.
WHY THIS ROLE IS IMPORTANT:
- Application troubleshooting, resolution and reporting
- Collaborate with a team of 5 IT support engineers and 5 contractors
- Support an inventory of ~3000 endpoints including MacOS, Windows, and ChromeOS
- Participate or Run weekly Onboarding and Offboarding of company employees
- Contribute to automation initiatives using API tools like Workato
- Troubleshoot Macbook issues and resolve user issues
- Support rotation shifts for Helpdesk supporting ~2000
LOCATION: On-Site - South Charlotte
THE BACKGROUND THAT FITS:
- 3+ years working experience as an IT support engineer or relevant experience
- Experience with MacOS, iOS, Android, Microsoft 365, and/or Google Workplace
- Experience with Okta or equivalent SSO service
- Experience with Onboarding/Offboarding of company employees
- Experience managing teams in remote locations and different time zones
- Hands-on experience with Active Directory, Mobile Device Management, Endpoint Security, Unified Communications
- Experience with Automating IT tasks using programing or API automation services like Workato
#LI-HF1
