THE TEAM YOU WILL BE JOINING
A collaborative IT operations team committed to supporting employees across all departments. You’ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end-user support in a growing organization.
WHAT THEY OFFER YOU
-
A hybrid/onsite work environment with opportunities for hands-on technical growth
-
Exposure to Microsoft 365, networking, and security tools in a fast-paced IT setting
-
A supportive culture that emphasizes professional development and teamwork
-
The chance to directly impact daily operations and employee experience
LOCATION
Hybrid/Onsite – South Charlotte
WHAT YOU WILL DO
-
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
-
Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
-
Troubleshoot basic networking issues including LAN/WAN, Wi-Fi, printers, IP conflicts, and VPN setup
-
Configure and maintain laptops, desktops, peripherals, and mobile devices
-
Oversee new hire onboarding, including device imaging, email setup, and permissions/access
-
Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
-
Install, configure, and support software applications
-
Document incidents, processes, and knowledge base articles to improve team efficiency
-
Deliver responsive, high-quality customer service in a fast-paced environment
HOW WILL YOU QUALIFY
-
1–3 years of IT support experience (help desk, service desk, or desktop support)
-
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
-
Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
-
Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
-
Experience with a ticketing system and troubleshooting end-user issues
-
Excellent written and verbal communication skills, strong problem-solving, and multitasking abilities
