THE TEAM YOU WILL BE JOINING

• Stable, community-focused organization in the Mooresville market
• Professional internal IT team supporting employees across multiple departments and business functions
• Organization that values responsive service, reliable technology support, and strong internal partnership
• Team seeking a hands-on Help Desk II professional who can troubleshoot technical issues, support end users, and help maintain smooth day-to-day operations
• Visible support role where communication, follow-through, and customer service are just as important as technical capability

LOCATION

• Confidential opportunity in the Mooresville market with additional details to be shared during the interview process

WHAT THEY OFFER YOU

• Opportunity to join a stable organization with strong local presence and long-term career potential
• Hands-on Help Desk II role supporting a broad internal user base
• Exposure to a variety of desktop, hardware, software, access, and connectivity-related issues
• Collaborative IT environment where your support will have a direct impact on daily operations
• Strong fit for someone who enjoys solving problems, helping people, and continuing to grow their technical support skill set

WHY THIS ROLE IS IMPORTANT

• The organization needs a reliable Help Desk II professional who can provide timely and effective technical support to internal users
• This person will help resolve Tier I and Tier II support issues across hardware, software, systems access, connectivity, and general desktop support
• The role is critical in keeping employees productive and ensuring technology issues are handled with urgency, professionalism, and clear communication
• This individual will help strengthen the user support experience through strong ticket management, documentation, troubleshooting, and escalation when needed
• The team needs someone who can balance technical problem-solving with a service-first mindset

THE BACKGROUND THAT FITS

• 2+ years of help desk, desktop support, technical support, or related IT support experience
• Experience troubleshooting Windows, Office 365, Active Directory, hardware, printers, mobile devices, network connectivity, and user-access issues
• Comfortable working within a ticketing system and documenting support activity
• Strong communication skills with the ability to support both technical and non-technical users
• Professional, dependable, service-minded individual who can prioritize issues, follow through, and escalate when appropriate
• Comfortable working onsite in the Mooresville market