- Industry-leading rental and infrastructure support organization serving construction, industrial, utilities, municipalities, and commercial customers across North America
- Large-scale enterprise environment with thousands of employees and a nationwide operational footprint
- Customer-focused organization known for operational excellence, safety, responsiveness, and service delivery
- Collaborative Customer Care and Reservations team supporting high-volume inbound customer demand and branch operations
- Leadership team focused on employee development, internal promotion opportunities, and long-term career growth
- Fast-paced, team-oriented environment where leaders are empowered to make decisions and improve operational performance
- Opportunity to lead and develop a team
- Highly stable organization with significant market share and long-term growth trajectory
- Career advancement opportunities within a large national organization known for promoting internally
- Comprehensive benefits package including healthcare, retirement programs, paid parental leave, and additional PTO programs
- Culture centered around teamwork, accountability, customer service, and leadership development
- Visibility to senior operations and customer experience leadership teams
- Serves as a frontline leadership role responsible for ensuring high-quality customer support and operational execution
- Leads day-to-day performance, coaching, KPI management, and development of a customer care reservations team
- Acts as a key escalation point to resolve customer issues and maintain service excellence
- Supports productivity tracking, operational reporting, training coordination, and process compliance initiatives
- Helps drive consistency across customer interactions while balancing service levels and business objectives
- Plays a critical role in maintaining customer satisfaction, operational efficiency, and team engagement in a high-volume environment
- Opportunity to influence team culture, accountability, and overall customer experience outcomes
- Experience leading hourly employees within customer service, inside sales, call center, reservations, dispatch, or operational support environments
- Proven ability to coach, motivate, and develop teams while maintaining positive team culture and accountability
- Strong tenure and leadership maturity with a hands-on, approachable management style
- Customer-service oriented leader with strong communication, problem-solving, and conflict-resolution skills
- Comfortable managing KPIs, productivity metrics, scheduling, and operational performance in fast-paced environments
- Ability to multitask, prioritize, and lead through changing business demands with minimal supervision
- Experience working within large-scale operational or service-driven organizations is highly preferred
- Technical comfort with Excel, reporting systems, and customer service platforms preferred
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