Help Desk Technician

THE TEAM YOU WILL BE JOINING:

• Become part of a high-growth company within the energy sector, boasting substantial revenue of over $500 million
• Join an innovative and forward-thinking organization that is leading the way in its industry.
• Benefit from the stability and success of a company with strong revenue growth and a solid market presence.
• Contribute to a sizable workforce of industry experts and talented professionals, fostering a dynamic and collaborative environment.

• Access to state-of-the-art technology and resources to support your success in your role.
• Continuous professional development opportunities tailored to your career goals and aspirations.
• Emphasis on promoting work-life balance and a healthy lifestyle, with supportive company culture.

• Charlotte, NC and onsite 5 days per week

• Provide desktop support for Windows 10/11, M365/Office applications, Intune, Adobe, and standard hardware like laptops and printers.
• Troubleshoot hardware and software issues, minimizing downtime for employees while ensuring efficient resolution without the need for direct supervision.
• Take full ownership of the installation and setup of new desktops, laptops, and peripherals, overseeing the entire process from planning to execution, ensuring smooth deployment with minimal oversight and a focus on efficiency and quality.
• Help build and improve the company’s knowledge base system and processes.
• Act as a self-starter, managing tasks and resolving issues without constant supervision.
• Maintain clear documentation of issues, solutions, and processes within ServiceNow ticketing system.

• At least 5 years of experience in desktop support or similar technical roles.
• Strong troubleshooting skills, with an ability to resolve complex hardware/software issues.
• Proficiency with the Microsoft stack, including Windows 10/11, M365, Intune, and Adobe applications.
• Experience installing, configuring, and maintaining desktop hardware and software.
• Self-motivated with the ability to work independently and in a team environment.
• Comfortable in a fast-paced, dynamic environment with strong organizational skills.