THE TEAM YOU WILL BE JOINING:
- Dynamic and creative company located in Charlotte, NC and Headquartered in San Francisco
- Dedicated to making financial progress possible for everyone.
- National presence providing excellent service to over 60 million members
- Vibrant work environment with a culture founded on collaboration and good energy
- Fun and optimistic atmosphere, combining all the perks of a tech company with a healthy work-life balance
- Tons of opportunities to take on responsibility and ownership and have a meaningful impact.
- You are encouraged to identify opportunities to scale the product, technology, and organization, and then launch them into action.
- The Business Analyst (BA) for the Fraud Team plays a critical role in supporting fraud prevention initiatives through process design, documentation, and business analysis. This role involves gathering requirements, analyzing fraud-related data, and collaborating with stakeholders to enhance fraud Operational processes.
- The ideal candidate is inquisitive, analytical, and assertive, with strong communication skills and proficiency in process documentation tools, SQL and AI capabilities.
- Design and document fraud prevention processes, ensuring clarity and efficiency.
- Support fraud-related initiatives by gathering business requirements and leading and/or assisting in solution design.
- Collaborate with fraud operations, risk management, and quality teams to improve fraud operational processes.
- Analyze fraud data trends to identify patterns and opportunities for process improvement.
- Create process flows and document business workflows.
- Develop automation processes using scripting tools and leverage AI in fraud solutioning.
- Document clear and structured business requirements/improvements and use cases related to fraud prevention.
- Work independently and proactively engage stakeholders to drive fraud prevention initiatives.
- Support fraud-related investigations and system enhancements by interpreting and analyzing logged data.
- Communicate findings and recommendations effectively to both technical and non-technical audiences.
- Demonstrated experience in driving projects from initiation to successful completion with minimal supervision
- Strong analytical skills with the ability to identify fraud patterns and process inefficiencies.
- Proficiency in GSuite, Airtable, Generative AI
- Proficient in scripting and programming languages such as Python or Java
- Knowledge of SQL and Databricks for querying and analyzing fraud data.
- Strong communication and interpersonal skills, with the ability to interact with multiple stakeholders.
- Ability to work independently and manage multiple projects in a fast-paced environment.
- Experience in fraud detection, payment fraud, or financial crime prevention is a plus.
