- Established organization with hundreds of franchise locations across the U.S. and Canada
- Growing National Fleet team supporting large, multi-location customer accounts
- Partners closely with Sales, Operations, Accounting and franchise leadership
- Opportunity to join a growing division with strong visibility across the organization
- Broad exposure to national fleet customers and franchise partners
- Opportunity to improve processes, reporting and technology utilization
- Charlotte-based role with intermittent travel for customer meetings and trade shows
- Onsite, Charlotte, NC (South End)
- Serves as the operational point person between national customers and franchise locations
- Oversees quoting, purchase orders, scheduling, order tracking, billing and customer updates
- Determines the best franchise location for each project based on geography and capabilities
- Resolves service issues and keeps complex, time-sensitive projects moving
- Creates the structure and visibility needed to support continued growth
- Experience in national accounts, fleet operations, customer success or multi-location service coordination
- Experience using AI as a thought partner to solve problems
- Strong organization, communication, problem-solving and follow-through
- Comfortable managing customer escalations and coordinating across multiple stakeholders
- Experience with Salesforce, NetSuite, Smartsheet or similar business systems
- Automotive, fleet, franchise or vehicle-upfitting experience is helpful but not required
