- Global Fortune 500 organization within the convenience retail space, operating at massive scale across North America and internationally
- Highly collaborative environment across enterprise architecture, loyalty, mobile, and digital product teams
- Organization actively investing in modernizing its customer experience and personalization capabilities
- Strong executive alignment and visibility across architecture and digital leadership
- Competitive base salary + bonus (targeting ~$160K–$190K, flexibility for the right profile)
- Opportunity to influence enterprise-level architecture decisions tied directly to customer engagement and revenue
- Exposure to large-scale personalization initiatives across mobile, loyalty, and in-store experiences
- Clear path into Enterprise Architecture / Loyalty Architecture leadership tracks
- Long-term stability within a growing, global organization
- Charlotte, NC | Tempe, AZ | Chicago, IL
- This is not a fully remote role
- Own the architecture behind personalization across customer-facing platforms (mobile, loyalty, promotions, and digital experience)
- Translate customer journeys and business needs into scalable, end-to-end architecture solutions
- Design how customer data flows across systems including CDP, mobile applications, POS, and loyalty platforms
- Partner across multiple teams (enterprise architecture, product, engineering) to deliver cohesive customer experiences
- Drive architectural decisions that impact personalization strategy, customer engagement, and revenue growth
- Experience operating at a Lead / Principal / Enterprise Architect level
- Strong understanding of customer data platforms (CDP), personalization, and customer journey orchestration
- Ability to design architecture across multiple systems and teams — not just within a single platform
- Exposure to tools such as Adobe Experience Platform, Adobe Journey Optimizer, or similar ecosystems
- Strong communication skills with the ability to influence both technical and business stakeholders
