- Largest privately held Energy and HVAC/Mechanical Services company in North America.
- PE-backed and growing fast both through organic growth and strategic acquisitions - plans to acquire 10 - 12 new companies annually
- 150 locations across the USA which operate under a co-branded strategy, where the local name is dominant.
WHAT THEY OFFER YOU
- High-visibility role with expanding scope alongside the companies continued growth
- Make a direct impact on the corporate business, individual business units, and employees across the organization.
- Competitive compensation structure with excellent benefits.
LOCATION:
- Charlotte, NC (Uptown) - Hybrid (10-15% Travel)
WHY THIS ROLE IS IMPORTANT:
- Manage implementation of Manage Service Provider ensuring a clean handoff between incumbent service provider and new service provider.
- Manage relationships with managed service providers, outsourcers, and strategic technology vendors.
- Ensure vendor performance meets contractual obligations, SLAs, and security requirements.
- Lead vendor reviews, service reporting, and continuous improvement initiatives.
- Own and oversee the delivery of all production IT services, ensuring availability, performance, reliability, and supportability.
- Establish and manage Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs).
- Define, implement, and mature IT service management (ITSM) processes aligned to industry best practices (e.g., ITIL).
- Drive service improvement plans based on trend analysis, customer feedback, and performance metrics.
- Ensure operational processes comply with corporate governance, risk, and security standards.
- Act as a primary point of contact for business leaders regarding IT service performance and operational issues.
- Translate business needs into service delivery priorities and operational improvements.
- Provide regular executive ? level reporting on service health, risks, and improvement initiatives.
- 10+ years of progressive IT experience, including leadership in service delivery, operations, or infrastructure.
- Demonstrated experience managing third ? party vendors and managed service providers.
- Proven experience managing enterprise IT services and supporting business ? critical systems.
- Strong knowledge of IT service management frameworks (ITIL or similar).
- Excellent communication, leadership, and stakeholder management skills.
#LI-HF1
