THE TEAM YOU WILL BE JOINING
- A well-established, family-owned, multi-site consumer services company headquartered in Charlotte, operating approximately 90 retail locations across the Southeast and Mid-Atlantic with more than 3,000 team members
- A profitable, values-driven organization with over 50 years of history, deep brand loyalty, and remarkable employee tenure, including operations leaders with 30+ years in the business
- A growing portfolio that extends beyond the core retail operation, including a distribution and services subsidiary and a proprietary technology platform being commercialized for other operators in the industry
- A lean, capable IT team of technical experts spanning cloud and identity, networking, software engineering, data warehousing, and store technology, led day to day by an embedded software engineering manager
- An executive team that views technology as central to the company's next chapter, with this role reporting directly to the President/COO and partnering with a fractional Chief Security Officer on security matters
LOCATION
- Charlotte, NC – On-site at the corporate home office, with periodic travel across the location footprint
WHAT THEY OFFER YOU
- A true seat at the leadership table: direct reporting line to the President/COO with genuine ownership of technology strategy, budget, and roadmap for the entire enterprise
- A meaty project portfolio from day one, including a NetSuite ERP implementation, custom mobile application development, and the continued build-out of a proprietary POS platform with external commercial potential
- The chance to lead and develop a skilled, tenured team while shaping how technology supports a multi-entity organization spanning retail operations, distribution, and software
- The stability of a profitable, privately held company combined with the pace and ambition of an organization actively investing in its technology future
- A culture built on teamwork, trust, accountability, and humility, where institutional knowledge runs deep and leaders are given real context to make informed decisions
- Competitive compensation package including annual bonus opportunity
WHY THIS ROLE IS IMPORTANT
- Owns delivery across the company's highest-visibility technology initiatives, ensuring projects land on time and on budget after a period of significant investment in new platforms
- Directs the ERP implementation from the IT side, managing system integrations, vendor relationships, and cross-functional impacts in partnership with the finance organization
- Oversees infrastructure, store systems across ~90 locations, corporate applications, and the development environment supporting multiple business entities
- Serves as the subject matter expert for point-of-sale technologies, guiding upgrades, new implementations, and the platform's continued development for external customers
- Partners with the fractional Chief Security Officer to protect company systems and data in an environment where security vigilance is an operational reality
- Ensures business continuity and disaster recovery readiness for a distributed, always-open retail operation
- Builds credibility and alignment across a long-tenured organization where technology decisions touch every department, from the field to the home office
THE BACKGROUND THAT FITS
- 10+ years managing information technology functions, with at least 5 years leading and developing technical teams
- Proven project delivery track record: this organization is specifically seeking a leader who ships on time and on budget, with disciplined project governance and vendor management
- ERP implementation experience strongly preferred, ideally including system selection, integration, and cross-functional rollout; NetSuite exposure is a plus
- Multi-location retail technology experience with point-of-sale systems required; comfort supporting distributed store environments at scale
- Hands-on leadership style suited to a lean team in a mid-sized organization: strategic enough to own the roadmap, practical enough to stay close to the work
- Strong communication and consensus-building skills for an environment rich in institutional knowledge, where buy-in matters as much as authority
- Experience in retail, quick-serve restaurant, distribution, or other multi-site consumer-facing operations preferred
- Bachelor's degree in information technology, computer science, or a related field required
