- A newly empowered leadership team within a professional services organization centralizing their corporate headquarters in Charlotte, NC.
- They are a vertically integrated, national services provider with deep history and accelerated growth.
- Under private equity ownership, this organization is executing a strategic growth and acquisition strategy to expand its branch network, market footprint, and service capabilities nationwide.
- Reporting to the CFO and having an active leadership presence, the billing and collections team you’ll lead sits at the forefront of this expansion — partnering with operations, finance, and field leaders to bring structure, excellence, and scalability to the company’s financial operations.
What They Offer You
- Newly created leadership role within a Private Equity–backed organization undergoing transformation.
- Opportunity to help build and shape a best-in-class billing and collections team.
- High visibility to senior operational leadership and executive stakeholders.
- Ability to make a tangible impact by improving billing accuracy, cash flow, and process scalability.
- Collaborative environment that values ownership, accountability, and continuous improvement.
- Long-term growth opportunity within a decentralized, expanding services organization.
Why This Role Is Important
- Lead, mentor, and develop a team of 10 billing and collections professionals, providing direction, accountability, and thought leadership.
- Own the end-to-end B2B billing function, ensuring timely, accurate invoicing across multiple branches and customer types.
- Partner with 20+ branch locations to standardize billing inputs, improve data quality, and streamline processes across the organization.
- Serve as a key liaison between corporate finance and field operations, helping branches improve documentation, timing, and compliance.
- Drive continuous process improvement initiatives to enhance billing accuracy, reduce cycle times, and support cash flow.
- Oversee collections activities as needed, including escalation support, aging review, and collaboration on dispute resolution.
- Confidently communicate with Regional VPs and senior leadership, providing insights, recommendations, and performance updates.
- Establish and monitor KPIs related to billing accuracy, timeliness, and effectiveness of collections.
The Background That Fits
- Proven experience in B2B billing management, preferably within a multi-location or decentralized organization.
- Prior people leadership experience managing 8–10+ direct or indirect reports.
- Strong understanding of billing processes; collections exposure is a plus
- Demonstrated ability to partner with and influence senior leaders, including Regional or Operational VPs.
- Exceptional communication and interpersonal skills.
- Process-oriented mindset with a track record of improving workflows, controls, and data quality.
- Comfortable operating in complex, fast-moving environments and driving change.
#LI-IK1 #LI-ONSITE
