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A PE-backed manufacturing and distribution organization with a significant footprint across North America
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Headquartered in the greater Charlotte area, with operations spanning multiple locations
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Experiencing steady growth across core and emerging market segments
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Investing in the evolution of internal infrastructure, including people operations, payroll, benefits, and HR systems
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Moving toward a more centralized, shared-services model to improve consistency, scalability, and employee experience
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Supporting a large, diverse employee population across multiple regions and business units
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Led by a highly tenured leadership team known for stability, alignment, and long-term collaboration
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A culture that values operational discipline, continuous improvement, and thoughtful change
- Embraces diversity, inclusion and belonging in a very transparent and family-oriented environment.
- Manages supervisors who supervise associates in the Credit and Collections and Cash Applications Departments.
- Responsible for the overall direction, coordination, and evaluation of both Credit and Collections and Cash App Departments.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Assigns workers responsibility for investigating and verifying financial status and reputation of prospective customers applying for credit, preparing documents to substantiate findings, and recommending rejection or approval of applications.
- Establishes criteria relating to credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment.
- Assigns responsibility for investigation of fraud cases and possible legal action and collection for worthless checks and delinquent bills.
- Establishes criteria for customers' credit review activities.
- Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
- Reviews delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
- Coordinates exchange of information with others, including personnel in company branches, customers and financial institutions, to insure accuracy.
- Submits delinquent accounts to attorney or outside agency for collection.
- Compiles and analyzes statistical data on fraudulent use of credit cards to develop procedures designed to deter or prevent future abuses.
- Insures approved credit policy is communicated throughout the organization as is followed. Makes recommended changes to the policy as events warrant.
BACKGROUND THAT FITS:
- Associates degree from college or technical school or
- 7+ years related experience and/or training;
- Advanced certification preferred (CPA, MBA, and / or CCM)
- Equivalent combination of education and experience.
