TECHNICAL SUPPORT TECHNICIAN
THE TEAM YOU WILL BE JOINING
- Healthcare-focused organization supporting over 1,060 employees and 3,000+ devices across North and South Carolina.
- Growing headcount rapidly, with 3–4 new offices planned in 2026.
- Tight-knit IT team with a collaborative culture, led by leaders who started in entry-level roles and grew into management.
- On-site role based at the South Charlotte campus, reporting directly to a systems engineer.
LOCATION
- South Charlotte, NC – On-site Monday through Friday
WHAT THEY OFFER YOU
- Overtime opportunities paid at time and a half for after-hours and weekend support.
- Exposure to a fast-growing healthcare organization with continued office expansion.
- Strong track record of promoting internally – current managers advanced from similar roles.
WHY THIS ROLE IS IMPORTANT
- Provides hands-on support across more than 3,000 devices and 1,060 users, ensuring day-to-day operations run smoothly.
- Serves as a key resource for hardware deployment, troubleshooting, and software support.
- Plays a critical role in supporting EMR systems (eClinicalWorks) and mobile device management.
- Ensures coverage for after-hours and weekend support on a rotation, expanding coverage and reliability for end-users.
- Replaces a departing technician, keeping the IT team fully staffed during a period of growth.
THE BACKGROUND THAT FITS
- 2+ years of relevant IT support experience; degree or certifications in computer science or related fields preferred
- Strong interpersonal skills and customer service orientation – motivated by helping people.
- Experience with Microsoft Windows, Office Suite, and basic networking; knowledge of Apple and Android devices a plus.
- Familiarity with helpdesk ticketing systems, hardware deployment, and mobile device management.
- Flexible for early start shifts (7:30/8:00 AM) and after-hours/weekend coverage rotations.
