Deputy Director of Experience and Engagement

THE TEAM YOU WILL BE JOINING

• A fast-growing town in the Charlotte metropolitan area known for its vibrant community, innovative infrastructure, and commitment to delivering high-quality public services.
• The Town embraces technology to improve internal efficiency and better serve residents, businesses, and visitors.
• A culture built on public trust, collaboration, and continual improvement.
• Leadership that values team development, work-life balance, and long-term career paths in public service.

• The chance to work in a mission-driven environment where your Event Management skills help drive operations that directly impact the community.
• Stability and long-term career growth within local government, including retirement benefits and generous PTO.
• A close-knit team where your contributions are recognized, and cross-functional collaboration is encouraged.

• Lead the planning, coordination, and execution of community events, festivals, and special events, ensuring high-quality programming and compliance with town policies.
• Oversee the event center and other town event venues, ensuring smooth operations, vendor coordination, and revenue generation.
• Supervise the customer experience division, implement service training, and ensure a streamlined approach for resident inquiries.
• Oversee the event permitting process, including film permits and the Special Events Committee, ensuring regulatory compliance and efficient approvals.
• Assist in shaping strategic vision, oversee sales coordination and proactive sales strategies, and provide leadership in staff training, recruitment, and professional development.

• Bachelor’s degree in Public Administration, Event Management, Hospitality, Tourism, or a related field, with 5-7 years of relevant experience, including at least 3 years in a supervisory role.
• Proven experience in planning, coordinating, and executing large-scale events, festivals, and venue operations.
• Strong ability to lead teams, delegate tasks, and oversee staff development, scheduling, and training.
• Experience in CRM software (e.g., Salesforce) and event management tools such as Social Tables or EMS.
• Proficiency in event logistics, permitting processes, budgeting, contract management, and compliance with safety and legal regulations