Customer Success Manager

Customer Success Manager

Location:

Charlotte, North Carolina

Posted

07-09-2025

Sector

Corporate Support

Work Type

Direct Hire

Reference

64620

THE TEAM YOU WILL BE JOINING:

  • Industry-leading Environmental Health and Safety (EHS) and sustainability platform provider with over 3 million users
  • Highly-awarded culture including USA Today’s 2025 Top Workplaces recipient
  • Stable company that has experienced continued growth over the past 25-years
  • Dedicated, hands-on, and transparent leadership team
 
  WHAT THEY OFFER YOU:
  • Opportunity to be part of a global organization with access to world-class technology and AI adoption
  • Organization dedicated to creating best-in-class service and experience for customers
  • Company-wide commitment to innovation and collaboration
  • Continued growth opportunities, professional development, and internal growth
WHY THIS ROLE IS IMPORTANT:
  • Strengthens customer relationships by serving as a trusted advisor, ensuring clients maximize value offered solutions.
  • Drives product adoption and satisfaction, promoting engagement across customer organizations to help them meet safety, compliance, and sustainability goals.
  • Identifies growth opportunities, playing a key role in expanding accounts and uncovering upsell potential that contributes directly to business growth and client success.
  • Acts as a strategic liaison, aligning customer goals with internal teams (sales, product, support) to ensure seamless service and continuous innovation.
  • Contributes to ESG impact, supporting companies in reducing their environmental footprint and improving their social responsibility through technology.
  • Leverages SaaS expertise to inform the product roadmap, bringing valuable customer feedback and real-world use cases into platform evolution and innovation.
  • Supports the companies’ mission to create a safer, more sustainable corporate world by empowering customer organizations with digital transformation tools and guidance.
THE BACKGROUND THAT FITS:
  • 3–5 years of experience in Customer Success, Account Management, or Relationship Management, preferably in a SaaS or tech environment.
  • Bachelor’s degree required, with a strong foundation in business, communications, or a related field.
  • Proven ability to manage multiple customer accounts and projects simultaneously, with strong organizational and time management skills.
  • Experience in EHS, Sustainability, ESG, or related fields is a strong plus, especially when combined with a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to build rapport, lead conversations, and deliver value-driven outcomes.
  • Proficiency in Microsoft Office Suite, especially Excel and PowerPoint, for creating reports, presentations, and tracking program success.
  • Willingness and ability to travel for customer meetings, quarterly HQ visits, and events, while maintaining flexibility in scheduling.

APPLY NOW

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