THE TEAM YOU WILL BE JOINING
- Well-established, privately held organization within a specialized healthcare distribution space
- National footprint supported by multiple U.S. facilities and a strong parent organization
- Purpose-driven culture centered on service excellence, accuracy, and long-term customer relationships
- Stable, accessible leadership known for being supportive and transparent
- Stable organization with continued growth following recent acquisition activity
- Tight-knit, collaborative onsite team with strong tenure and peer support
- Structured onboarding and hands-on training led by experienced team members
- Supportive management style focused on quality, consistency, and employee success
- Temp-to-perm opportunity offering long-term stability for the right candidate
- On-site in the Charlotte Metro, 5 days a week
- Serve as a primary point of contact for customers via phone and email
- Accurately process orders, pricing updates, and account changes in ERP and CRM systems
- Respond to order status inquiries, tracking requests, product availability, and ETA updates
- Coordinate product returns, repairs, and service requests with detailed system documentation
- Partner with fulfillment, operations, and sales teams to resolve customer issues efficiently
- Maintain accurate customer records, preferences, and feedback with strong attention to detail
- 2+ years of experience in customer service, call center, manufacturing, or distribution environments
- Comfortable working in order management systems and CRM platforms; system-savvy candidates encourage
- Proven ability to handle high call volume while maintaining accuracy throughout the day
- Highly detail-oriented, dependable, and adaptable to shifting priorities
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