THE TEAM YOU WILL BE JOINING
- Established, family-owned distributor with a strong presence in its industry.
- National network of branches supporting customers across the U.S.
- Provides specialized products and solutions to businesses focused on protecting public health.
- Customer-focused branch team supporting new and long-standing accounts through personalized, hands-on service.
WHAT THEY OFFER YOU
- Opportunity to build customer relationships in a role combining service, inside sales, and problem-solving.
- Company performance annual bonus.
- Comprehensive health, dental, vision, disability, and life insurance.
- 401(k) plan with company match.
- Paid time off, paid holidays, and an additional day to recognize your birthday.
- Paid parental leave.
WHERE THE LOCATION IS
- Based at the company’s Charlotte, NC branch.
- Onsite role supporting daily branch operations and customer needs.
- Direct interaction with new and returning walk-in customers.
- Additional customer support and sales conducted by phone and email.
WHY THIS ROLE IS IMPORTANT
- Serve as a primary contact for customers, helping them select products and place orders with confidence.
- Ensure orders are entered accurately, documented appropriately, and assigned the right shipping method.
- Strengthen customer relationships through responsive service and consistent follow-through.
- Drive sales through outbound calls and relevant cross-selling and upselling opportunities.
- Resolve customer concerns while balancing customer needs and business priorities.
THE BACKGROUND THAT FITS
- At least 2 years of customer service and/or inside sales experience.
- Strong communication and phone skills, with a demonstrated ability to build customer relationships.
- Organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Comfortable making outbound calls, identifying sales opportunities, and handling challenging conversations professionally.
- CRM or ERP experience is a plus; telesales or warehouse experience is also helpful.
- High school diploma or equivalent.
- Ability to meet the role’s physical requirements, including lifting, carrying, pushing, or pulling materials up to 20 pounds.
