THE TEAM YOU WILL BE JOINING
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A multi-billion-dollar market leader with national and global reach, delivering mission-critical services to diverse industries.
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A Fortune 500 powerhouse operating more than 1,000 locations worldwide, supported by a workforce of over 19,000 employees.
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A forward-thinking enterprise making significant investments in advanced contact center technology, automation, and AI capabilities to strengthen customer relationships and operational performance.
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Recognized among the world’s most respected employers, with a long-standing culture of collaboration, innovation, and employee engagement.
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Currently undertaking a strategic contact center transformation to align people, processes, and technology — elevating service delivery to world-class standards.
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A high-profile, mission-critical consulting role where your strategic and operational expertise will directly shape the future of one of the nation’s most influential contact center operations.
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The opportunity to lead transformation from the inside out, working alongside senior executives to turn bold vision into measurable business results.
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A clear mandate for change — leadership alignment, executive sponsorship, and the resources to accelerate meaningful impact.
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Access to a high-energy, capable workforce eager for expert guidance to elevate performance, integrate new technologies, and adopt best-in-class practices.
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A platform to leave a lasting legacy, driving operational excellence, elevating customer experience, and setting a new benchmark for the industry.
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Comprehensive total rewards including competitive compensation, robust benefits, and a forward-looking culture that values innovation, results, and people.
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Serve as the primary architect and advisor for a transformation designed to achieve world-class contact center performance.
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Conduct a deep operational and organizational assessment to identify structural, leadership, and process gaps.
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Design a future-ready operating model that enables scale, agility, and seamless cross-channel customer engagement.
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Develop and execute a practical, phased transformation roadmap aligning organizational redesign with advanced technology integration.
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Unlock the full potential of contact center platforms, CRM systems, and AI-driven tools by improving integration, maximizing functionality, and ensuring user adoption.
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Build leadership depth and talent pipelines, equipping supervisors and managers with the skills to lead high-performing teams.
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Standardize processes, establish performance metrics, and embed continuous improvement practices for sustainable success.
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Champion change management strategies that reduce resistance, foster buy-in, and ensure cultural alignment with a world-class service mindset.
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Proven experience delivering world-class contact center transformation, from strategic planning through successful execution.
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Expertise in organizational redesign, workforce management, and large-scale technology integration.
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Hands-on experience with modern contact center platforms, enterprise CRM solutions, and AI/automation tools, with a track record of improving adoption and ROI.
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Skilled in building phased transformation plans that secure immediate wins while driving sustainable, long-term change.
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Recognized as a change leader able to influence senior executives, inspire operational leaders, and engage frontline teams.
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Adept at breaking down silos, creating cross-functional alignment, and optimizing workflows in complex service environments.
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Exceptional communicator, able to translate complex transformation strategies into clear, actionable priorities in high-visibility, high-stakes settings.
