THE TEAM YOU WILL BE JOINING
WHAT THEY OFFER YOU
WHERE IT IS LOCATED
WHAT YOU WILL DO
HOW YOU ARE QUALIFIED
- A growing organization operating at the intersection of pharmaceutical marketing, digital media, events, and data and insights
- A client success function responsible for post-sale relationships, contract implementation, account health, retention, and expansion
- A collaborative commercial team partnering closely with sales, production, technology, marketing, and solutions teams
- A team building scalable processes, automated workflows, and consistent standards around client experience and delivery quality
WHAT THEY OFFER YOU
- The opportunity to help build and shape a growing client success function
- High visibility across the business and close partnership with commercial and delivery leaders
- A culture centered on learning, accountability, proactive problem-solving, and client delight
- The chance to work across a broader ecosystem of digital content, events, and data and insights solutions over time
- Meaningful ownership of client relationships, account health, retention, and expansion opportunities
WHERE IT IS LOCATED
- Fully remote opportunity within the United States, with Eastern and Central time zones strongly preferred.
- Occasional travel may be required
WHAT YOU WILL DO
- Serve as a primary post-sale point of contact, partnering with the sales team to deliver an exceptional client experience
- Lead client and internal kickoff meetings, translate signed contracts into project plans, and coordinate execution across production teams
- Monitor campaigns and workflows in monday.com to support on-time, on-budget, and accurate delivery
- Track account health, identify delivery or relationship risks early, and escalate issues without hesitation
- Review campaign performance, interpret digital media metrics, and turn reporting into clear, actionable client insights
- Partner with marketing and delivery teams to identify and recommend campaign optimizations
- Maintain strong quality assurance standards, including careful management of client assets and awareness of pharmaceutical marketing compliance requirements
- Identify renewal, upsell, and cross-sell opportunities that increase retention and expand relationships across product lines
HOW YOU ARE QUALIFIED
- 5+ years of relevant experience, with demonstrated success in a fast-paced client success, account management, or related role
- Required experience supporting custom digital solutions for pharmaceutical clients, with the ability to understand digital products and communicate credibly with pharma stakeholders
- Working knowledge of pharmaceutical marketing review and compliance processes
- Strong understanding of digital media metrics and the ability to translate campaign data into meaningful insights and recommendations
- Experience using a CRM and project management platform; familiarity with Salesforce and monday.com is preferred, with the aptitude to learn new systems quickly
- Strong project management, communication, attention to detail, and quality assurance skills
- A proactive, high-energy, accountable approach with the confidence to surface risks early and protect the client relationship
