Business Support Administrator

THE TEAM YOU WILL BE JOINING

• Family-owned company under its third generation of leadership, built on trust, integrity, and commitment to customer and employee success.
• Plays an essential role in supporting the U.S. supply chain by enabling delivery of critical goods to homes and businesses.
• Privately held with the scale of a large enterprise but a culture rooted in values, providing a long-term competitive advantage.

• Investment in people, facilities, and innovative technology to drive growth and operational excellence.
• Opportunities to work in a collaborative, team-oriented environment where employees are the key to success.
• Competitive salary, strong benefits, and clear paths for advancement.
• A culture of continuous learning, where your expertise is valued, and you can make a direct impact.

• Based at the headquarters in Charlotte, NC – South Charlotte (onsite role with exposure across multiple branches).

• Serve as a key player in the company’s data governance organization, ensuring accurate and timely master data.
• Create and maintain equipment, customer, material, pricing, discount, and contract records in SAP and related systems.
• Manage tier 1 business support ticket queues, resolving issues related to work orders, sales orders, warranties, certifications, and user access.
• Validate data with tools like Dun & Bradstreet and ensure alignment across SAP, Salesforce, and ServiceMax.
• Act as the first line of problem-solving, escalating when needed, and driving tickets to resolution.
• Ensure branches can complete workflows without disruption by responding quickly to system issues.

• Associate degree or equivalent combination of education and 1–2 years of related experience/training.
• Detail-oriented mindset with strong organizational skills.
• Exceptional customer service abilities, able to support internal stakeholders with urgency and professionalism.
• Familiarity with SAP or similar ERP systems, Salesforce, and ticket management systems preferred.
• Strong problem-solving skills with the ability to research and escalate effectively when solutions are not apparent.
• Demonstrates alignment with company values: integrity, teamwork, and continuous learning.