THE TEAM YOU WILL BE JOINING:
- $15 Billion dollar market Leader with national presence in the services industry
- Fortune 500 company operating over 1000 locations across the World with over 19000 employees
- Forward thinking organization committed to implementing cutting edge technology and resources to support growth
- Company on Forbes Global World's Best Employers List
WHAT THEY OFFER YOU:
- Executive Leadership that is highly engaged offering both experience and knowledge
- Dynamic employees with great moral, low turnover, and growth opportunities
- Excellent benefits and work environment
LOCATION
- Hybrid from Scottsdale office (2-days a week on-site)
WHAT YOU WILL DO
- Support development of CRM with product roadmaps for tool enhancements that deliver value to the sales force while delivering robust, enterprise analytical tools for sales and senior leadership.
- Communicate statuses, changes, and updates with customers and stakeholders to maintain relationships and proactively solve problems.
- Capture business requirements from users and external partners.
- Work with other product owners to manage backlogs and new requests.
- Ensure deliverables are up to quality standards and meet functional requirements.
- Work with the Salesforce effectiveness technical team to determine technical solutions.
- Lead UAT and coordinate with end users.
- Organize technology development projects in support of sales support initiatives.
- Plan and run project kickoffs and go-lives including roll-out communications, UAT communications, coordination, and hyper care support.
- Establish and report on project timelines and milestones.
- Provide periodic project status updates and executive project reports
- Coordinate internal and external technical resources while managing priorities.
- Provide performance evaluations of projects on budget, timeline, lessons learned, delivery and expectations of the project. Present and incorporate into future projects.
- Facilitate internal communication and effective collaboration.
- Run effective scrum ceremonies including agile sprints for projects and Kanban development.
- Lead scrum retrospectives and drive actionable improvements.
- Report on team performance and metrics.
BACKGROUND THAT FITS
- 5+ years of experience as a business analyst, scrum master or any relevant project management experience, preferably in software development
- Strong technical understanding of soliciting and building functional and technical system requirements
- Experience with Salesforce
- Experience with Excel
- Experience with JIRA
- Highly motivated, team player with strong organizational and communication skills
- Innovative individual able to work independently with minimal supervision
- Results-oriented, timeliness, attention to detail and accuracy
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