IT BUSINESS ANALYST

THE TEAM YOU WILL BE JOINING

• Join the IT organization of a large, established company supporting complex, multi-location operations
• Be part of a technology team focused on modernizing enterprise systems, improving business processes, and increasing operational efficiency
• Partner with stakeholders across multiple corporate and operational functions on highly visible technology initiatives
• Work within a growing Business Analysis function focused on strengthening standards, processes, and best practices across the organization
• Collaborate closely with project management, architecture, development, application, and business leadership teams

LOCATION

• Fort Mill, SC - Onsite 5 days per week

WHAT THEY OFFER YOU

• Opportunity to play a meaningful role in enterprise-wide digital transformation initiatives
• High visibility across both technology leadership and operational business leaders
• Ability to influence how the Business Analysis practice operates and matures across the organization
• Exposure to multiple enterprise platforms spanning field operations, workforce management, fleet, finance, HR, asset management, and other critical business functions
• Opportunity to lead discovery and requirements efforts rather than simply receive requirements from the business
• Broad business exposure across the entire operational lifecycle, from planning and scheduling through field execution, billing, reporting, and back-office support
• Ability to directly connect technology investments to measurable improvements in productivity, visibility, standardization, and business performance

WHAT YOU WILL DO

• Serve as the bridge between business operations and technology teams for strategic enterprise initiatives
• Partner directly with leaders across Operations, Construction, Field Services, Fleet, Engineering, Finance, HR, Safety, and Shared Services to identify business challenges and improvement opportunities
• Map current-state and future-state processes across planning, estimating, scheduling, dispatching, field execution, inspection, closeout, billing, and reporting
• Lead requirements gathering through stakeholder interviews, discovery sessions, and cross-functional workshops
• Translate business needs into clear functional requirements, user stories, use cases, process maps, acceptance criteria, and technical documentation
• Develop test scenarios, test cases, validation plans, and Requirements Traceability Matrices while supporting UAT and end-user readiness
• Serve as a functional SME for enterprise applications and help expand platform capabilities across additional business units and workflows
• Identify opportunities to automate manual processes, improve data quality, optimize workflows, and increase workforce and asset utilization
• Support vendor evaluations, RFPs, product demonstrations, fit-gap analysis, and technology selection
• Partner with project managers, architects, developers, vendors, and operational leaders throughout the full project lifecycle
• Support both Agile and Waterfall environments while helping establish consistent Business Analysis practices and documentation standards
• Mentor other analysts, contractors, and business stakeholders on effective Business Analysis methodologies

THE BACKGROUND THAT FITS

• 5+ years of Business Analyst experience supporting complex technology or enterprise application initiatives
• Strong experience working between operational business teams and IT, with the ability to understand how work actually gets performed and translate that into technology requirements
• Experience supporting enterprise platforms such as ERP, EAM, HCM, CRM, fleet management, field service management, workforce management, or similar systems
• Strong process-mapping and requirements documentation experience, including current-state/future-state workflows, user stories, use cases, acceptance criteria, test cases, and RTMs
• Experience leading workshops and discovery sessions with stakeholders ranging from frontline operational teams through senior leadership
• Background supporting large-scale transformation, system implementation, integration, or process improvement initiatives
• Experience within utilities, energy, construction, engineering, telecommunications, infrastructure services, or another field-service-intensive environment is highly preferred
• Exposure to operational areas such as scheduling, dispatching, workforce or crew management, field execution, fleet, asset management, safety, or project delivery is especially valuable
• Familiarity with enterprise cloud platforms and integration environments such as Oracle Fusion, Oracle Integration Cloud, or comparable technologies is a plus
• Experience with Power BI, Oracle Analytics Cloud, JIRA, Confluence, Azure DevOps, Visio, or similar tools is beneficial
• CBAP, PMI-PBA, PMP, Agile, Oracle, or Microsoft certifications are valued but not required