THE TEAM YOU WILL BE JOINING
- Established industrial distribution and supply-chain solutions company supporting customers across North America and Europe
- Join a collaborative Credit & Collections function responsible for managing complex B2B customer relationships
- Partner closely with Sales, Customer Service, Operations, Billing, Cash Applications, and Finance leadership
- Join a data-driven environment focused on automation, root-cause analysis, stronger controls, and continuous process improvement
LOCATION
- Remote
WHAT THEY OFFER YOU
- Ownership of a portfolio that includes some of the company’s largest and most strategic customer accounts
- Opportunity to combine hands-on collections with account analysis, credit-risk evaluation, and process improvement
- Exposure to complex B2B accounts across the industrial distribution and integrated supply sectors
- Ability to work cross-functionally to resolve billing disputes, deductions, short-pays, unapplied cash, and recurring account issues
- Opportunity to identify the underlying causes of AR problems and recommend sustainable solutions
- Experience using multiple ERP systems, automated collection tools, reporting, and analytics
- Ability to influence collection strategies, credit decisions, account controls, and workflow improvements
- Opportunity to participate in peer training and help strengthen the broader Credit & Collections team
WHY THIS ROLE IS IMPORTANT
- Independently manage a portfolio of high-dollar and strategically important customer accounts
- Monitor past-due balances, payment performance, delinquency trends, and emerging credit risks
- Develop customer-specific collection strategies that balance cash flow, risk management, and customer relationships
- Investigate billing disputes, short-pays, deductions, and unapplied cash in partnership with Billing and Cash Applications
- Identify recurring issues and determine the root causes behind delayed or incomplete payments
- Partner with Sales, Customer Service, and Operations to correct account issues and prevent them from recurring
- Recommend credit holds, order cancellations, management escalation, or third-party collection activity when appropriate
- Maintain customer credit limits and payment terms within the company’s ERP systems
- Prepare monthly portfolio summaries, collection forecasts, and analysis of delinquency and dispute drivers
- Use reporting, analytics, and automated workflows to improve portfolio performance and collection efficiency
- Help strengthen AR controls, processes, documentation, and team-wide best practices
THE BACKGROUND THAT FITS
- Approximately 2–4 years of progressive B2B accounts receivable, credit, or collections experience
- Experience independently managing a complex or high-dollar customer portfolio
- Strong collections experience combined with analytical problem-solving and account reconciliation skills
- Demonstrated ability to investigate recurring AR issues rather than simply resolve individual transactions
- Experience identifying process gaps and recommending improvements to workflows, controls, reporting, or automation
- Familiarity with billing disputes, deductions, short-pays, unapplied cash, aging analysis, and credit-risk indicators
- Comfortable partnering with Sales and other departments to resolve customer issues while protecting the business relationship
- Experience in industrial distribution, integrated supply, manufacturing, wholesale distribution, or another complex B2B environment is helpful
- Familiarity with automated collections platforms, credit-management systems, and ERP environments
- GetPaid, Infor SXe, AS400, or other Infor system experience is helpful but not required
- Proficiency in Excel, including sorting, filtering, VLOOKUPs, and pivot tables
- Associate’s degree in Accounting, Finance, or Business Administration preferred; relevant experience may be considered in place of a degree
- Professional and diplomatic communicator who is proactive, organized, analytical, and comfortable working independently



