Director of HR Operations

THE TEAM YOU WILL BE JOINING

• Join a rapidly growing, well-established healthcare organization with a strong presence throughout the Carolinas.

• Partner directly with the Chief Human Resources Officer and a collaborative, highly tenured HR leadership team.

• Lead a newly redesigned HR Operations function overseeing HR services, total rewards, HR systems, workforce reporting, and process improvements.

• Manage and develop a team of two HR professionals while helping strengthen and scale the function.

• Play a key leadership role in the organization’s transition to Dayforce, targeting a July 2027 go-live.

LOCATION

• South Charlotte, NC – Primarily onsite, five days per week.

• Flexibility for occasional remote work and personal appointments.

• Occasional travel to other organizational locations.

WHAT THEY OFFER YOU

• Competitive base salary of $130,000-$160,000, with flexibility based on experience.

• Organization-wide year-end bonus program.

• Competitive benefits and generous PTO, including 28 days of PTO and holidays in the first year.

• Direct partnership with executive leadership and the opportunity to shape the future of HR operations.

• Significant involvement in enterprise HR technology transformation and operational improvements.

• Collaborative, people-focused culture with strong employee tenure and leadership accessibility.

WHAT YOU WILL DO

• Lead core HR operations, HRIS, total rewards, workforce reporting, and HR service delivery.

• Serve as the functional owner of Dayforce, supporting implementation, testing, workflows, reporting, and ongoing optimization.

• Partner with HRIS, IT, Payroll, Finance, and external consultants to support a successful enterprise-wide implementation.

• Evaluate existing HR processes, identify gaps, and implement improvements that enhance efficiency, accuracy, and scalability.

• Establish standardized HR workflows, documentation, operational controls, and employee lifecycle processes.

• Oversee compensation and benefits administration, including compensation reviews and benefits enrollment.

• Develop workforce dashboards, reporting, and analytics to support data-driven business decisions.

• Strengthen HR data integrity, compliance administration, and audit readiness.

• Oversee employee recognition and retention programs, evaluating engagement and turnover trends.

• Lead, coach, and develop HR operations staff while supporting broader organizational growth and change.

BACKGROUND PROFILE

• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.

• 5+ years of progressive HR experience, including HR operations, HR systems, or workforce management.

• 5+ years of leadership experience managing and developing HR professionals.

• Strong background in HR operations, employee lifecycle administration, and process improvement.

• Enterprise HRIS/HCM administration or implementation experience, including workflows, reporting, testing, and optimization.

• Dayforce experience preferred; Workday, UKG, or comparable enterprise platforms highly relevant.

• Strong analytical capabilities, including workforce reporting, dashboards, data validation, and HR metrics.

• Experience overseeing total rewards, including compensation and benefits administration.

• Experience improving HR processes, operational controls, compliance, and audit readiness.

• Background supporting multi-site or distributed employee populations preferred.

• Healthcare experience preferred; manufacturing, retail, service, and other complex industries welcomed.

• Professional HR certification, such as PHR or SPHR, strongly preferred.

• Strong communication, project management, and change leadership skills, with the ability to balance strategy and hands-on execution.