THE TEAM YOU WILL BE JOINING
- A mission-driven humanitarian organization committed to crisis response, disaster preparedness, and climate adaptation across the Caribbean, Central America, and the South Pacific.
- A highly collaborative and community-focused culture that values accountability, humility, integrity, and innovation.
- A lean technology function where you will work directly alongside the organization’s IT Specialist team to strengthen and expand IT capabilities.
- A fast-paced environment that shifts frequently, requiring urgency, adaptability, and steady communication.
- A team that prioritizes partnership, transparency, and shared problem solving to support global field operations and domestic headquarters activity.
- Charlotte, NC headquarters — onsite
- The opportunity to directly support a humanitarian mission impacting communities around the world.
- Broad exposure across IT systems, service delivery, project support, and organizational operations.
- A role with meaningful visibility where your voice, ideas, and technical strengths can influence how the IT function grows.
- The chance to work independently in a trusting, hands-off environment while still collaborating closely with peers and leadership.
- A contract role with potential for long-term opportunities depending on organizational needs.
- Serves as the first line of IT support, ensuring staff receive timely, accurate, and personable assistance across hardware, software, and system needs.
- Reduces ticket volume and workload currently carried by the internal IT Specialist team, enabling broader focus on projects and organizational initiatives.
- Supports a mixed technology environment with a heavy emphasis on Google Workspace and mobile device support.
- Ensures field and headquarters teams remain operational during both routine activity and fast-moving disaster response operations.
- Documents, improves, and strengthens service desk processes to enhance IT reliability and knowledge sharing.
- Two or more years of service desk or IT support experience, ideally in a fast-paced, mission-driven, or humanitarian/nonprofit environment.
- Strong proficiency with Google Workspace, Google ServiceNow, device troubleshooting, and support for Google and Mac hardware.
- Experience with Azure environments and the ability to operate across Tier 1 — and ideally Tier 2 or Tier 3 — troubleshooting.
- Confident communicator with a personable, social style who is comfortable becoming a visible support resource for the organization.
- Strong organizational skills, the ability to multitask, and comfort working both independently and collaboratively.
- Bachelor’s degree in IT, Computer Science, or equivalent experience, with relevant certifications such as A+, ITIL, or project management preferred.
